Bharati Vidyapeeth's Institute of
Computer Applications and Management (BVICAM)
MCA | BA(JMC)
How AI is Powering Customer Experience?
IEEE Delhi Section with Computer Society Chapter, Consultants Network Affinity Group, Life Member Affinity Group, Inter Society Relations, Industry Relations & SIGHT Standing Committees of IEEE Delhi with the associations CSI, Safa Society, ISTE Delhi Section, IETE Delhi Centre, invites you for a Webinar on 28-Feburary-2026, the Saturday, at 06:00 p.m. Customer experience is no longer just about faster support or “better chatbots.” AI is reshaping the entire customer journey - predicting intent, resolving issues before they become complaints, personalizing key touchpoints, and helping businesses move from reactive service to proactive loyalty. In this session, we’ll look at where AI is creating measurable CX impact today, what’s changing next with agentic and multimodal AI, and what it takes to deliver this responsibly - good data, clear governance, and humansin-the-loop for critical decisions.
ResourcePerson: Mr. Ramesh Soni
Date: 28-Feb-2026
File: Invitation for Webinar on How AI is powering customer experience dated 28-02-2026.pdf